Techiebytes

It’s not too often that I find myself impressed with a company or a service that a company offers. So often products and services offered by companies are not quite what they appear, or don’t live up to the hype.  But, PCService.com did what so many other companies have failed to do – impressed me immensely.

My initial experience with PCService.com started out with a broken LCD screen on a machine under warranty. Unfortunately, it seems that regardless of if the issue is a workmanship issue or drop related issue, Lenovo considers all broken LCD issues to be ‘abuse’ related issues which are not covered under their warranty (not sure how normally opening a laptop constitutes “abuse,” but that’s a rant for another day). I was left with the need to get a replacement screen for a relatively new Lenovo laptop.

I began researching laptop repair companies, as it had been a couple years since I needed a non-warranty repair on a laptop other than a battery or hard drive replacement. I even researched price costs for a replacement LCD. And, because this laptop was relatively new – my researched prices were ending up relatively high. The part price wasn’t too bad, but labor was adding significantly to the price – a factor that I have pretty much come to expect these days.

Around this time, I ran across PCService.com. It seemed to be everything I had been looking for. The price for the part and labor was about what I was finding elsewhere just for the part alone. And shipping…. well that was free as long as you had a couple days to wait (if this isn’t an option, next-day shipping is available for $70). All of this seemed too good to be true – which sent up red flags all over the place for me.

A deal this good? It’s got to be a scam, right? And that’s exactly what I was thinking when I began researching them. Instead, I found praise, a good solid background with the BBB (under the name of MacService – the other end of their business) and that they are Lenovo certified (along with plenty of others). So I decided to take the plunge.

How it works: PCService.com uses a very simple web-wizard that makes life easy when it comes to a repair. It goes something like this:  

  Step 1: Select your laptop brand
  Step 2: Select your Model
  Step 3: Select the repair (LCD Replacement, HDD, RAM, DVD Drive, Keyboard, hinge. Case… etc).
  Step 4: Checkout
  Step 5: They ship you a box – you place the laptop and power cable in the box, and return the box. They do the repair and e-mail you the status, then return the laptop to you.

And…It really is that simple. And to top it all off, all of the prices for all the repairs are listed up-front when you are selecting the repair – something most companies are unwilling to do.

Simple, easy and satisfying. The next time that I need a laptop repaired – I’m going to use PCService.com – and if the service is as good the next time, I will definitely have to recommend them.

If you have comments about PCService.com, or any other Laptop repair provider we would love to hear about it.

Filed under: Technology | Tagged: Dell, Hardware, Laptop, Lenovo, PCService, Repair