Can social media revive customer service? (via The Ohio Society of CPAs)

Posted on August 19, 2010 by Chris Jenkins

I’ve had many of the same experiences with Social Media. Companies that allow me to interact on-line offer me yet another solution when I have problems. “The last eighteen months have witnessed a huge shift in the way that customers seek help for their customer service queries, problems and complaints,” writes Guy Stephens on the [...]

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Your Smartphone is not as secure as you think

Posted on August 9, 2010 by Chris Jenkins

A recent story I’ve been following regarding the security of Driod applications involves companies building malicious applications that would scrape data from Driod phones and then relay the information to China. The public’s reaction was to immediately jump to a Driod/iPhone comparison. This has become a huge victory for Apple’s walled garden approach to application [...]

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