Social media, find your voice

Remember when a Yellow Page ad was enough to promote your business? How about the days of broadcast faxing, or starting up a website (and if you didn’t you were obsolete)? Technology has a way of shifting and knocking us off our feet. The social web is just another such shift.

Just as organizations scrambled to build a web presence in the 90s, they are quickly adopting to the social web. Those who do it well see a huge shift in business, those who do it poorly are frustrated, and those who ignore it are becoming obsolete. Social is here and it’s changed the way people think, work, advertise, and purchase. It’s no longer good enough for an organization to have and publish a story. Now you need others to verify and restate your story.

Those of us who have been around this tech stuff for a while will remember the popularity of the BBS (bulletin board systems). These systems pre-date the Internet and were a great way to mine information and make friends online. Many organizations had bulletin board systems, and when the Internet came along they joined the Internet rather than attempting to build a new one. The same concept applies to social communities: I suggest organizations join existing communities rather than attempting to build new ones. I understand the concern of building external, publicly accessible sites where customers congregate. The "what ifs" seem endless and the risks may seem insurmountable. Trust me; inaction is far worse than any risk you can come up with.

Take every "what if" you can muster, then ask yourself, "Is someone else already taking this risk in my space?" Most likely they are, most likely they are successful, and most likely they have the opportunity to become a competitor. So hold your breath, close your eyes and jump in!

Unlike the rush to build websites, "Social" is more than a presence: it’s a relationship, or several relationships. It’s about building a personality for yourself and your organization, and maintaining a voice. Just as you might go to a cocktail party and share experiences while listening to others, you will need to build the ability to electronically mingle and become "charming" via text. It’s amazing that the same people who are so charming in person, can work the crowd, and value in-person social events often struggle with social technology. It’s actually as simple as going to a networking or social event, you blur the lines between professional and personal. You listen, share, add and learn.

Technology based "cocktail parties" are happening right now on Facebook, LinkedIn, and Twitter. You’ve all been invited. Are you attending or just shunning your customers? Perhaps you’re that uncomfortable guy in the corner just waiting for someone to engage you in conversation. Don’t worry, you don’t have to be the life of the party, you can make it through this.

First find your comfort zone, find those folks you know and trust and tag around with them. If you don’t feel that you have anything interesting to say, just listen. If you find topics you have an opinion about, it’s a great opportunity to strike up a conversation. Perhaps you find something so interesting you want to share it with others – which is encouraged. Perhaps you think it’s stupid that people are reporting they’re attending a sporting event, or catching a plane. But how many cocktail parties have you gone to where everyone is completely focused on work? Remember this is social, and you won’t offend anyone by posting your activities. In fact, it shows you’re a real person and spurs additional interest. So what do I post, "I’m sitting on my porch and two deer just ran by, nobody cares!"? Yes, exactly, comments like this combined with professional conversation allow people to know you’re real.

You have to build your voice – you can’t be automated and business only, people in the social world recommend others based on relationships. You can’t automate a relationship. You can’t build a relationship with a website, marketing brochure, or product. Building relationships isn’t easy but the loyalty and word of mouth (in this case) is well worth it.

If you’re a CPA firm, association or non-profit who needs help finding your voice and building a social strategy, DM me on twitter, or message me on Facebook and we can discuss strategies at no cost to you.

Diggin’ Digsby

Linked-In, Facebook, Twitter, MySpace, Yammer, Yelp, even this blog…these are only the beginning of social networking sites and I don’t see any end in sight. In fact, social networking is so hot right now that the limits one can take with social networking seems well, limitless.

If you’re like me and have multiple social networking and IM accounts spread throughout the World Wide Web, then you know how annoying and time-codigsbynsuming it is to have to navigate to each site and remember one of your many logins (the same password parameters all around would be helpful) just to update your status and keep up with what your friends are doing. It’s exhausting.

Enter Digsby to the rescue! 

This social networking tool combines several of the aforementioned social sites (but  not all) as well as some IM clients, and e-mail notifications into one application. The IM clients that Digsby currently supports include AIM, MSN, Yahoo, ICQ, Google Talk, and Jabber. Have multiple e-mail accounts? No problem. Digsby allows users to manage their Hotmail, Gmail, Yahoo Mail, AOL, IMAP, and POP accounts. Remember those social networking sites you don’t want to individually log into? Digsby allows you to be fully connected to your Linked-In, Facebook, Twitter and MySpace pages at once.

All of these features display fully customizable pop-up notifications when you receive new e-mails and new status updates. The one and only disadvantage that I have found is that while Digsby allows you to make updates to Linked-In, Twitter and Facebook, it does not support instant updates to MySpace directly from the application, thus forcing users to click on the “Home” link at the top of the MySpace window from your taskbar.

Bottom line: This application is fun, convenient, and just downright cool. Check it out at www.digsby.com.

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